Current Project: Reading books about entrepreneurs and sharing what I learned from them

Mission: Create a library of wisdom from notable entrepreneurs that current entrepreneurs can leverage to increase their chances of success

What I struggled with:

• I didn’t make as much progress on my tasks related to software development as I wanted to this week. We had some good breakthroughs on getting the UI and website to visualize data from the software. I ran hard in that direction, given the momentum (and excitement), but it came at a cost: less progress on the software. I need to figure out how to keep all areas moving forward consistently.

What I learned:

• I still need to work on my pitch. I was rambling when I pitched on the fly twice this week. See more here.
• The Bloomberg-terminal-for-entrepreneurs analogy resonated well during the above-mentioned pitches. I’ve added it to the marketing message list.
• I’m using this blog as a laboratory to test marketing messages and strategies that will help with this project.
• I haven’t figured out a way to show the data from the database in a way that doesn’t overwhelm users. Also, we’ll have lots of data, but I don’t know what information they’ll value most. This blog is a good way to learn by testing. I’m adding new pages to this blog. Hopefully, people will find them useful. If not, I’ll adjust them until they add value. Stay tuned!
• Before entrepreneurs invest time into learning about another entrepreneur, they want to know why it’s worth it. They want to establish credibility before investing time. Quantifying the other entrepreneur’s company size through revenue, profits, or the amount their company was sold for are common data points entrepreneurs look for to establish credibility.
• Building a custom platform to display information from the database doesn’t make sense at this point. There are web platforms with good-enough functionality that can be updated via an API from our database.
• Creating the software that houses the information from biographies is a different project than presenting that information in a way that’s useful to others. The two projects complement each other, but they have different objectives. One is data, and the other is more media-ish. How revenue can be generated from each is different, too. These might need to be two different companies.

Those are my struggles and learnings from the week!

I’m finishing up Building a StoryBrand 2.0: Clarify Your Message So Customers Will Listen by Donald Miller. The book is about a framework for communicating your company’s solution and value add in a way that resonates with customers. A framework is an approach to thinking about problems in a way that increases your chances of identifying a superior solution. I’ve been embracing frameworks, and I now view them as valuable thinking tools that lead entrepreneurs to better solutions in less time.

Miller describes the psychology of customers, what strategies can influence their perspective of a company’s solution(s), and what’s needed to get them to act (purchase or take the next step in the sales process). One of Miller’s principles is that every person is trying to avoid failure. If you can communicate to customers the downside of not using your solution, you position yourself as helping them avoid failure.

Miller, expanding on this idea, shows that one reason it works so well is human psychology—specifically, loss aversion. Loss aversion is a cognitive bias. People perceive losses as being more significant than gains. Someone can lose $1 and then gain $1, but the lost dollar will feel more painful than the dollar gained will feel pleasant, even though the amount lost and the amount gained are the same.

If you can communicate the downside to not using your solution (lost status, time, etc.), your customer will want to avoid that loss and will be more inclined to purchase.

Loss aversion is a real thing, something I’ve noticed in myself when investing. Losses are inevitable when investing. I know this and expect them to be part of the process (but not too large). But when I’ve lost money in the past, it feels more painful than an equivalent gain feels pleasant.

I’d never considered loss aversion as a potentially useful strategy in marketing messaging, but Miller’s point makes a lot of sense. Now that I know this and I’m paying attention, I see this strategy in lots of ads.

Tying marketing messaging into psychology made things click for me, given that psychology is another topic I’m actively learning more about. Interestingly, Charlie Munger talked about loss aversion, and its implications for decision-making, a good bit in Poor Charlie’s Almanack: The Essential Wit and Wisdom of Charles T. Munger. When multiple people who are credible say to pay attention to something, I take heed. Loss aversion is a cognitive bias I’ll consider more heavily in my decisions and marketing.